terong 123Frequently Asked Questions
Users of terong 123 ask about account setup, payment methods, game rules, security practices, and how to manage their accounts. This FAQ page answers the most common questions we receive, covering registration, deposits and withdrawals, the markets we offer, promotional terms, account controls, and our support availability. Whether you are new to terong 123 or an existing user, you will find practical answers here.
This page resolves questions about how terong 123 works—what documents you need, which payment rails we support, how long withdrawals take, and what tools you have to manage your account. For detailed legal information, including our service scope and jurisdiction notice, please read our terms and conditions or legal notice. If your question is not answered here, our support team is available via email and in-app chat.
We at terong 123 designed this FAQ to be straightforward and concrete. Each answer includes specific details—payment method names, document types, time windows—so you know exactly what to expect. We do not make promises about speed or guaranteed outcomes; instead, we describe our standard process and what can affect it (such as bank processing times or verification delays).
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, and Indonesian banks
- Game rules and marketsfootball betting, live-dealer tables, slots, and esports coverage
- Security and account careaccount protection, two-factor authentication, and withdrawal review
Account and registration
When you register on terong 123, you provide your email address, create a password, and confirm your date of birth. After that, you upload a government-issued identity document (KTP, passport, or driver's license) and a proof of address (utility bill, bank statement, or rental agreement). We use this information to verify your identity and comply with anti-money-laundering rules. Your documents are encrypted and stored securely. Verification typically takes one business day, but may take longer if your documents are unclear or if there is a mismatch between your name on the document and your registered email. Once verified, you can deposit and withdraw.
We require two documents: a primary identity document and a proof of address. For the primary document, we accept KTP (Indonesian national ID), a valid passport, or a driver's license. The document must be current (not expired) and all four corners must be visible in your photo. For proof of address, we accept a utility bill (electricity, water, or internet), a recent bank statement, or a rental agreement—all dated within the last three months. If you live in Jakarta, Surabaya, Bandung, or another major city, your address document must match the address you entered during registration. If there is any discrepancy, our verification team will ask you to resubmit.
We offer support via email at all times. In-app chat is available during business hours (Monday to Friday, 09:00–18:00 Jakarta time). For urgent issues outside these hours, send an email with your account ID and transaction reference, and our team will respond within one business day. During major events like Liga 1 matches or Piala AFF tournaments, response times may be longer due to higher volume. We do not offer phone support, but email and in-app chat cover all account, payment, and game-related questions.
Payments and transactions
Yes. We support direct bank transfers from online payment, e-wallet, mobile banking, and local payment. When you choose a bank transfer as your deposit method, we provide you with a unique account number and reference code. You transfer funds from your bank account to that number, and the deposit appears in your terong 123 balance once your bank processes it—typically within one to two business days. For withdrawals, we reverse the process: you request a withdrawal to your registered bank account, and our team verifies that the account name matches your KYC documents before processing. Bank withdrawals may take one to three business days depending on your bank's processing time. online payment, e-wallet, mobile banking, and local payment typically settle faster (within minutes to a few hours).
Our verification team reviews withdrawal requests during business hours (Monday to Friday, 09:00–18:00 Jakarta time). Most withdrawals are approved within one business day. We check that your withdrawal account name matches your KYC documents and that you have no pending bonus wagering requirements. If everything is in order, we process the withdrawal to your bank or e-wallet. Settlement time depends on your payment method: online payment and e-wallet typically clear within minutes, mobile banking within a few hours, and bank transfers within one to three business days. If your withdrawal is delayed, log in to your account and check the status. If it shows "pending verification," contact our support team with your transaction ID.
Game rules and markets
We cover major football leagues and tournaments: Liga 1 (Indonesia), Piala Indonesia, Piala AFF, Champions League, Premier League, and other international competitions. We also offer markets on MotoGP, badminton, and esports (Mobile Legends, Free Fire, PUBG Mobile). For each match, we list multiple market types: match result (win/draw/loss), over/under goals, both teams to score, and live in-play markets that update as the match progresses. Settlement happens within minutes of the final whistle, once the official result is confirmed. If a match is postponed or abandoned, we void all bets on that match and return your stake. For detailed rules on each market type, check the rules section in your account or contact our support team.
Free bets and free spins are promotional credits that we award to new and existing users. New users may receive a welcome offer (terms vary; we do not advertise fixed amounts). Existing users may earn free bets through weekly cashback offers, referral bonuses, or tier-progression rewards. Free bets appear in your account as a separate balance and can be used on eligible markets (usually football, live casino, or slots—check the promotion terms). Free spins are credits for slot games and appear in the slot section of your account. Both free bets and free spins carry wagering requirements: you must play through the credit a certain number of times before you can withdraw any winnings. The exact requirement is listed in each promotion's terms. If you do not meet the requirement within the promotion period, the credit expires.
Security and account care
We provide several tools to help you manage your account securely. You can enable two-factor authentication (2FA) in your settings, which requires a time-limited code on every login. You can reset your password anytime from the login page; a reset link is sent to your registered email and expires after subject to verification. You can review your login history and active sessions, and log out of sessions remotely if you suspect unauthorized access. You can also update your recovery email, change your payment methods, and view your transaction history. If you forget your password, use the "Forgot Password" link on the login page. If you cannot access your email, contact our support team with proof of identity and we will help you regain access to your account.